Privacy Statement

We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes.

From time to time we may use the information gathered in order to send you promotional information from H&F. We have however, within H&F Mail Order Service, adopted a policy allowing you to opt out at any time. You can at any time ‘contact us’ and we will opt you out of any aspect of our marketing programme.

We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company.

We collect the following information from your order: name, email address, credit card billing address, credit card information, and telephone number and order history. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.

 

Changes to the privacy policy

We reserve the right to change and update the privacy policy and these changes will be posted on our web site.We encourage you to visit this page from time to time to ensure you are aware of any changes we may have made.

 

Privacy policies of link sites

While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.

 

Contact us

If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our “contact us” page.

 

Security

The site uses a two third party payment systems, Stripe for table bookings and Secure Trading for rooms, this is to ensure a safe and secure shopping experience. Both Stripe and Secure Trading is fully PCI compliant.

All messages containing credit/debit card details between the site visitor and the server are secured through the encryption processes of Stripe and Secure Trading. Customer and credit/debit card details are retrieved by The Hand and Flowers Mail Order Service team via a secured encrypted link. Our servers are continually being updated with latest operating system upgrades that include the latest security updates.

 

Damage to your Computer

Hand and Flowers makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Hand and Flowers shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

 

Browser cookies

We do not use cookies for collecting personal information and we will not collect any information about you except that required for administration of the web server.

When you visit this website, your IP address, browser and version, operating system and the site you came from are stored in a log file. This information is only used for statistical purposes to help improve this site. Log files do not contain any personal information.